Privacy policy

This privacy policy (“Policy”) describes how MedBill Collections and its affiliated companies, subsidiaries, and parent companies (referred to as “MedBill Collections,” “we,” “us,” or “our”) collect, use, and disclose information obtained from you via various websites and applications, including our main website, medbillcollections.net, that link to this Policy.

This policy also regulates the gathering of information that takes place offline, such as when you visit our offices, attend MedBill Collections events, or engage with us or our representatives in any other situation where this policy is available to you. We have no control over the privacy policies of third-party websites to which we may link; thus, this policy does not apply. We recommend that you review the privacy policies of third-party websites that you visit.

MedBill Collections processes data on behalf of healthcare providers in compliance with our client agreements, which may include Business Associate Agreements under the Health Insurance Portability and Accountability Act (“HIPAA”). Your healthcare provider may have its own policies and practices for collecting and using your information. We are not responsible for how your healthcare provider treats your information, and you should read their privacy policies.

Information Collection

We acquire personal data that potentially identify you based on your interactions with us. Over the last 12 months, we have gathered the following categories of information:

Identifiers: Name, email, IP address
Customer Records: Postal address, phone number
Commercial Information: Products or services purchased
Internet Activity: Engagement with our website
Professional Information: Job title, employer
Geolocation Data: General or precise location information (with consent, if classified as “sensitive”)

We collect this data in various ways, including:

Directly from you: We collect information about you through forms, service requests, surveys, customer service interactions, and office visits.
Automatically: We use cookies and other technologies to track your device and activity on our website. This may include your IP address, geolocation, browser kind, device type, mobile device identifiers, and browsing behavior.
From other sources: For instance, lead generation companies, social networks, or business partners.

Use of Information

We use your data to:

Provide and improve our services
Identify and authenticate users
Communicate with you
Ensure safety and legal compliance
Develop new products and services

We may use non-identifiable information for any lawful purpose.

Sharing of Information

We may share your data:

With service providers for analytics, content management, marketing, and other business operations.
With affiliates for business purposes.
In response to legal obligations or to protect our rights.
With your consent or as otherwise described at the time of collection.
We share de-identified data as allowed by law, adhering to HIPAA standards for de-identification.

Data Security

We use security methods like encryption to protect your data. However, no mode of transmission via the Internet or electronic storage is completely safe. We keep your data for as long as necessary to fulfill the purposes mentioned in this policy or as required by law.

User Rights

Residents of states with applicable consumer privacy laws may have the following rights:

The right to know whether we process their personal information
The right to access their personal information
The right to correct inaccuracies in their personal information
The right to have their personal information deleted
The right to receive a portable and readily usable copy of their personal information
The right to opt out of the sale or sharing of their personal information
The right to opt out of the processing of their personal information for targeted advertising or automated decision-making purposes

To exercise any of these rights, please contact us using the information provided below

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the user experience, gather statistical information, and maintain security. Cookies are small text files stored on your device that help our website function effectively. You can manage cookie preferences through your browser settings.

Children’s Privacy

The website is not intended for people under the age of 18. MedBill Collections does not intentionally collect personal information from children under the age of 13. If you are a parent or guardian who believes we have obtained information from your child in violation of the law, please notify us using the details provided in the “Contact Information” section, and we will delete the data in accordance with applicable laws.

International Data Transfers

If you visit our websites from outside the US, please be aware that we are subject to US law. The information we gather may be processed, stored, and used in the US and elsewhere. Data protection regulations in the US may not be the same as those in your country. By using our websites or supplying us with your information, you agree that your information will be transferred, processed, used, shared, and stored in the United States in accordance with this policy.

Accessibility

For those with disabilities who need an alternate format for this policy, please contact us via email or phone for assistance.

Contact Information

If you have any questions or wish to exercise your rights under this Policy, you can contact us at:

Phone: (+1) 714-464-6447
Email: info@medbillcollections.net
Address: 201 E Center St. Suite 112 PMB 3578, Anaheim, CA 92805, United States

Updates to This Policy

We retain the right to amend this policy from time to time. Policy changes, including effective dates, will be disclosed through our website. Your continued use of the site following these announcements indicates that you agree with the new policy.

Privacy Policy